Refund policy

REFUND & RETURN POLICY

Last updated: July 26, 2026

Every BLVCKLYFE product is made to order. Please review product descriptions, size guides, colors, and your shipping address carefully before placing an order.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, misprinted, or you receive the wrong item, contact us within 30 days of delivery at blvcklyfesupport@gmail.com.

Please include:

• Your name and order number
• A description of the problem
• A clear photo of the entire item
• Close-up photos showing the issue
• Photos of the packaging and shipping label if the item was damaged during shipping

After reviewing the claim, we may provide a replacement or refund. You normally won’t need to return a damaged or defective item unless we request it.

SIZE, COLOR, AND BUYER’S REMORSE

Because products are made specifically after an order is placed, we generally cannot accept returns or exchanges when:

• The wrong size or color was selected
• The customer changes their mind
• The item is no longer wanted
• The shipping address was entered incorrectly

Please check the applicable size guide before ordering. This policy does not limit any rights available to you under applicable consumer law.

CANCELLATIONS AND ORDER CHANGES

Contact blvcklyfesupport@gmail.com immediately if you need to cancel or change an order. We’ll try to help, but cancellations, address changes, and product changes cannot be guaranteed once production has begun.

LOST PACKAGES

If tracking has not shown delivery and you believe your package is lost, contact us within 30 days of the estimated delivery date. We’ll investigate with the shipping carrier and fulfillment provider. If the shipment is confirmed lost and the claim is approved, we may issue a replacement or refund.

PACKAGES MARKED DELIVERED

If tracking shows that a package was delivered but you cannot locate it, please:

1. Check around the delivery location.
2. Ask household members, neighbors, or building staff.
3. Contact the shipping carrier for delivery details.

Contact us if the package still cannot be located. We’ll assist with the investigation, but a replacement or refund is not guaranteed when carrier tracking confirms delivery.

INCORRECT OR INCOMPLETE ADDRESSES

Customers are responsible for entering a complete and accurate shipping address. Additional shipping charges may apply if an order must be produced or shipped again because of an incorrect address, an unclaimed package, or a failed delivery caused by information supplied at checkout.

REFUND PROCESSING

Approved refunds are issued to the original payment method. Processing time depends on your bank or payment provider and may take several business days after the refund is approved.

CONTACT US

For order problems, refund questions, or other assistance, email:

blvcklyfesupport@gmail.com

Include your order number whenever possible so we can assist you faster.